Global Assistance

Our intelligence and security services have been developed over decades based on our first-hand experience, which best qualifies us to safeguard your organisation and your employees. Our approach allows for a balanced measure of risks, and we work closely with you to identify, assess and mitigate those that are potentially harmful to your business.

Essential specialisation in point of incident medical response through our Global Medical Assistance and Response Centre. We make sure that you and your people have access to the best possible medical advice and care whether at work, home or while travelling.

The latest cutting edge technology powers our Global Response Centre. This is a powerful and new approach to safety and security management, with a combination of A.I. led intelligence and a team of 24/7 analysts, all accessed via mobile application.

Our track record includes the management of thousands of cases, where we have protected people, assets and reputations. We also offer an emergency and assistance response membership (GEAR) for a comprehensive solution where all costs are covered and no claim forms are required.

Scheduling a business trip? Need relief supplies after a natural disaster? When dealing with an unfamiliar or austere environment, it is difficult to put the required logistics in place without a network of reliable service providers. Our team is on standby to help with a full range of logistical support, including fencing, flights and catering solutions.

We are the primary point of contact for millions of policy holders for many of our insurance clients. We deliver a professional, timely and cost-efficient service, as we understand that customer satisfaction is the currency of this industry. We ensure that our objectives are always closely aligned to your specific product, and your commercial goals.

The tolerance threshold for risk varies across companies and industries. We invest the time to get to know your business; how and where it operates, and the level of risk that you are prepared to tolerate. We provide experienced consultants on an ad-hoc or retained basis to advise and support your organisation around its specific needs.

The world is constantly changing and evolving, which challenges the ability to make informed critical business decisions. Our strategic and tactical intelligence will keep your people safe, reduce your supply chain risk, protect your assets, and enable you to better allocate security resources to where they are needed most. With unprecedented levels of remote working, your duty of care is now more challenging than ever.

Our experience includes the rapid deployment of fully equipped teams to assist in establishing new client operations in complex environments; providing and facilitating all elements of a client’s internal security team on long term projects. Our integrated service allows you to concentrate on your primary business function, leaving us to identify and provide appropriate support to protect your people, your assets and your reputation.

Tailored and bespoke courses facilitated by experienced instructors cover essential topics on travel, security, medical emergencies and crisis management. Make sure that your team is prepared for any and every eventuality.

We give you access to knowledgeable, skilful and experienced security and medical personnel at short notice. We deploy the right people within the agreed time-frame and deliver professional staff who are chosen to align with the needs and the culture of your organisation. Our assignments are available for flexible periods of time, which affords our clients the freedom to adjust their resources (and budgets) as required.

From asset tracing to forensic investigations, we have the skill set and experience to provide an external investigation on your organisation’s behalf. With law enforcement budget cuts, we often conduct fraud investigations and surveillance across continents. Our test purchasing team is on hand to protect your brand. Acting within the law, we have the power to obtain evidence of fraudulent activity.