Medical

Our in-house practicing medical professionals provide pre-travel health information based on region-specific first-hand experience. The traveller’s medical risk is mitigated as they are personally advised on vital and pertinent information according to their personal health profile and their itinerary (including preventative measures, vaccinations, medical items to pack for the journey, and medical insurance coverage needs).

Seeking direct medical care for a minor ailment is often unnecessary and can in fact expose a person to other medical risks (such as COVID-19). Accessing medical care in unfamiliar environments can be challenging and stressful. Our in-house medical team provides professional telephonic advice, which empowers people to make informed health decisions, and to locate a suitable region-specific medical facility if required.

Available 24/7, our Medical Assistance and Response Centre is supported by in-house practicing medical professionals. They advise, guide and coordinate medical responses when a medical situation arises – anytime and anywhere. We are uniquely specialised in point of incident medical response, rather than only assisting once the person is already in a medical facility. This reduces stress and promises greater peace of mind to all affected stakeholders. For a comprehensive emergency response solution, we also offer an emergency and assistance response membership where all costs are covered, and no claim forms are required.


Our in-house practicing medical professionals collectively have over 30 years’ worth of experience in managing uniquely complex medical cases, from the time of incident to case resolution (and everything in-between). Our team has amassed a wealth of knowledge and experience when it comes to the standard of healthcare and medical services available across the globe. They closely coordinate and monitor each medical case to ensure that the most appropriate medical treatment is delivered. Leveraging their collective knowledge, experience and passion, they make rapid and informed decisions - always with the best interests of our patients in mind.

Our tele-medical service means that you are just a phone call away from a doctor who will listen to your symptoms. Our in-house team of practicing medical doctors and nurses are available 24/7 to conduct tele-medical consultations (by phone, chat or video) for mild to acute medical issues. The medical team will be able to advise on the most likely cause of symptoms and provide clear, simple advice and guidance, with medication (although local regulations may limit our capability to medical advice ONLY). If your condition cannot be managed via a tele-medical consult, the team will refer you to the nearest suitable medical facility for more specialised medical treatment.

Our qualified psychologists and trauma counsellors are available 24/7 by phone, chat or video to provide counselling and care after a traumatic incident. Ongoing support is also available, as may be required for a full recovery.

If you need emergency medical help and the right facilities aren’t available where you are, medical evacuations provide a rapid solution for appropriate medical care. Our team manages and coordinates all aspects of a mission, which is often a complex process. We liaise with your doctor, take care of any inter-hospital paperwork, and provide a cost-effective end-to-end service to make sure you arrive at the destination medical facility safely.

A dedicated door-to-door medical escort repatriation service, which utilises commercial airlines and private charter flights as options for homeward repatriations. The services provide a safe and more cost-effective alternative to a fixed wing air ambulance. We maintain close relationships with commercial airlines and their medical departments, which enables us to obtain medical clearance quickly for travel on commercial flights with our medical escorts and equipment.

We understand that medical costs can be expensive, unpredictable and inconsistent across the world. Effective cost avoidance and containment necessitates a fine balance between minimising expense while maximising on the standard of patient care. Our team of practicing medical professionals proactively consider cost avoidance during each medical case, without sacrificing the latter. Our aim is to help organisations save money, while still providing premium care. Our teams strive to challenge, negotiate and maximise discounts with our global network of medical providers, passing on the savings to our clients.

Medical healthcare providers and facilities differ from region to region across the globe, many with unique areas of specialisation (while some have none at all and should be avoided altogether!). If you are unaware of these limitations, you could find yourself in an under equipped and inappropriate medical facility for your condition. We complete onsite audits of an average of 200 facilities each year and are guided by international accreditation/certification bodies. We are supported by a vast network of over 65,000 primary and secondary healthcare providers in every country of the world. We also maintain a network of over 100 permanently configured fixed and rotor wing air ambulance providers for extreme circumstances.

Whether you are looking for a medical second opinion as an individual facing a new diagnosis, wanting to review your current treatment plan, or are an insurer reviewing a case, our independent practicing medical specialists deliver expert advice. These professional trusted reviews promise dependable reassurance.

A system that is built into your organisation to ensure that your medical responsibilities and objectives are clarified and standardised, and that the quality, performance and risks associated with your medical objectives are fully understood throughout your organisation (across regions). Our system ensures continuous quality improvement and compliance to best practice, which protects your people. We offer full consultation, management and auditing services relating to contracted medical personnel, clinical guidelines, provision of medical equipment and medications (and the associated requirement for specialised medical training) across your entire business.