About us

Who we are?

SPS is the Global Assistance arm of the Concentric Group, providing integrated Security, Medical, and Crisis Response solutions to clients worldwide. For more than 30 years, we have specialised in delivering point-of-incident support and coordinated global assistance, operating across over 140 countries. As part of Concentric Group, we combine SPS’s proven assistance capabilities with the broader expertise of Concentric Advisors in security risk management, intelligence, and staffing solutions, giving clients the confidence that wherever they operate, they have access to unmatched depth, scale, and experience.

What we do

We protect your people, your assets and your reputation through cost-effective global risk mitigation, emergency assistance and response solutions. Although these solutions are on an international scale, they are always customised in line with the local environment.

How we do it

Our approach to business is dynamic, personal and consultative, which enables us to navigate towards an unpredictable future where change comes quickly. We do the right things, in the right ways, for the right reasons, always.

Why chose SPS?

We offer integrated travel risk, security, medical, and crisis support solutions to clients in over 130 countries. Our extensive experience and valuable worldwide network allow us to deliver personalised services that adapt to any situation. SPS is always there to support our clients, ensuring they can live, work, and travel confidently.

Our Values

We genuinely care

Our Close Protection Officers (CPOs) physically protect the client and their reputation, highlight areas where they may be vulnerable, and mitigate their threat and risk profile. Our CPOs have extensive training and experience when it comes to protecting individuals around the world.

We connect with our customers

We form meaningful relationships. You’re not ‘just another’ company, and we’re ‘just another’ provider. We invest time to get to know you and your business – not just what you do or where you operate, but your culture and your processes too. Our commitment to understanding your individual needs inspires and equips us to serve you with genuine care, and to tailor customised solutions.

We take full accountability

Handling sudden and unpredictable situations is what we do best. We own the problem, focus on outcomes and get the job done.

We inspire and build trust

You’ll be reassured that we’ll be there no matter what happens, providing support to keep you safe. You can trust us to NEVER let you down.

We live innovation

We pledge to continually improve and transform ourselves so that we remain relevant and inspired in a fast-paced and ever-changing world.

SPS sits within Concentric Group, a leading global provider of risk management and assistance services. The Group brings together Concentric Advisors, recognised for its advisory, protective, and embedded staffing services, with SPS, delivering 24/7 medical, security, and crisis response through our Global Response Centre. Headquartered in the UK, SPS operates international subsidiaries across key markets, ensuring local delivery with global reach. Together, Concentric Advisors and SPS form a unified platform capable of supporting clients with end-to-end solutions, from proactive risk management to immediate assistance at the point of need.

Group structure

Our People

SPS’s reputation and brand is based on the collective experience of our team. Our personnel have the proven ability to provide client-focused and innovative solutions to challenging issues in complex environments. We guarantee the integrity, experience and quality of our personnel, who are on hand to deploy anywhere in the world to assist our clients.

Our team have a proven track record of 30 years’ worth of international experience 

  • Black and white headshot of a smiling man with short dark hair, wearing a dark suit jacket over a white dress shirt, set against a plain background.

    Simon Sawyer

    CHIEF EXECUTIVE OFFICER

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    Martyn Barnes

    CHIEF SECURITY OFFICER

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    Lee Oughton

    VP LATAM

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    Andrew Taylor-Preston

    DIRECTOR, INSURANCE

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    Rob Stephenson

    SNR ADVISOR NATIONAL SECURITY & DEFENCE

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    Sarah Byrne

    DIRECTOR, MARKETING

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    Will Greig

    HEAD OF CRISIS MANAGEMENT & PRIVATE CLIENTS

  • Black and white photo of a smiling male healthcare professional wearing scrubs and a stethoscope around his neck.

    Dr. Duan Lemmer

    MEDICAL DIRECTOR

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    Arthur Bisschoff

    HEAD OF MEDICAL OPERATIONS

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    Ixchel Almaral Jiménez

    LATAM ACCOUNT MANAGER

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    Robyn Heath

    MEDICAL ACCOUNT MANAGER

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    Kevin Miller

    DIRECTOR, LOGISTICS & ASSET MANAGEMENT